Return & Refund Policy

Return and Refund Policy

Thank you for shopping at Suppviv. We are committed to ensuring your satisfaction with our products. Please review our Return and Refund Policy below for details on how to return items.

1. Eligibility for Returns

Items must be returned within 60 days of the original purchase date to qualify for a refund.
To be eligible for a return, the product must be:
- Unopened and in its original packaging.
- In the same condition as received, without signs of use.
Supplements that have been opened or partially used may not be eligible for return due to health and safety reasons.

3. Return Shipping Costs

Customers are responsible for covering the return shipping costs unless the product was damaged or incorrect upon receipt.
We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

4. Return Addresses

For US Customers

SUPPVIV
Address: 113 North Myers Street
City : Charlotte
State : North Carolina
ZIP : 28202
Email: contact@suppviv.com
Phone: US : +1 (610)557-9467

For UK Customers

5. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7-10 business days to the original payment method.
If your refund is delayed, please check with your bank or credit card company, as processing times may vary.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at contact@suppviv.com.

7. Non-Returnable Items

Gift cards
Any opened or partially used supplement products (for health and safety reasons)

8. Damaged or Defective Items

If you received a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage, and we will assist you in arranging a replacement or refund.